Use the checklist below to find solutions to the most common problems:

1. Check your version of your operating system. We only support Windows 2008, XP, Vista, 7.

2. If you are using Windows 2008/XP, pls install Microsoft .Net Framework and restart your computer.

3. Ensure that you are not behind any firewall. If you are behind a firewall or using a vpn, please open port 25086.

4. If you still cannot use our application, please send us an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the following:

• Tracert to 59.188.26.22 ( For more information on how to do a tracert, please visit here )
• Your computer operating system
• Your location
• Your internet speed
• Detailed description of your problem